DELIVERY INFORMATION
Fast, reliable shipping across Australia and internationally
Last updated: January 2025
Shipping Options
Australian Shipping
We offer fast and reliable shipping across all Australian states and territories. All orders are processed within 1-2 business days and dispatched from our Sydney warehouse.
Shipping Rates:
Delivery Areas:
- All major cities: Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, Hobart
- Regional and rural areas (may require additional 1-2 days)
- Remote locations (please contact us for delivery options)
- PO Box addresses accepted
International Shipping
We ship worldwide to over 200 countries and territories. International shipping rates are calculated based on destination, weight, and shipping method selected.
International Rates:
Zone 1 - New Zealand, Pacific Islands
From $27.50 (7-14 business days)
Zone 2 - Asia, North America
From $35.00 (10-18 business days)
Zone 3 - Europe, South America
From $42.50 (14-21 business days)
Zone 4 - Africa, Middle East
From $45.00 (14-21 business days)
Important Notes:
- Customs duties and taxes may apply (customer responsibility)
- Delivery times may vary due to customs processing
- Some restrictions may apply to certain countries
- Tracking information provided for all international orders
Order Processing
Orders are processed Monday through Friday during business hours (9:30am - 4:00pm AEST). Orders placed after hours or on weekends will be processed the next business day.
Processing Timeline:
Order Received
Confirmation email sent immediately
Payment Verified
Payment processed and verified
Order Prepared
Items picked and packed (1-2 business days)
Shipped
Tracking information emailed to you
Tracking Your Order
Once your order is dispatched, you'll receive a tracking number via email. You can use this number to track your package's progress online.
Tracking Information Includes:
- Real-time location updates
- Estimated delivery date
- Delivery attempt notifications
- Proof of delivery confirmation
Australia Post
Track at auspost.com.au with your tracking number
International Tracking
Use provided tracking number on carrier's website
Delivery Issues
If you experience any issues with your delivery, please contact us immediately. We're here to help resolve any problems quickly.
Common Issues:
Package Not Delivered
Check with neighbors, building management, or local post office. Contact us if still missing.
Damaged Package
Take photos of damage and contact us immediately for replacement or refund.
Wrong Address
Contact us immediately if you provided incorrect address information.
Delayed Delivery
Check tracking information. Contact us if significantly delayed beyond estimated time.
Special Delivery Instructions
We can accommodate special delivery instructions to ensure your order reaches you safely.
Available Options:
- Authority to Leave (safe drop locations)
- Delivery to workplace or alternative address
- Signature required delivery
- Hold at post office for collection
- Specific delivery time requests (where available)
Please include any special instructions in the order notes during checkout, or contact us after placing your order.
Contact Information
For questions about shipping or to track your order, please contact us:
Emeline Publications Australia
Shipping Department
c/- Renniks Group Pty Ltd
Unit 6, 30 Perry Street
Matraville NSW 2036
Business Hours: Monday - Friday, 9:30am to 4:00pm AEST